Support
Jiglume mobile app
Contact support
For a technical problem, feedback, privacy question, or content-rights concern, email pikalex.app@gmail.com.
- that your message is about Jiglume;
- your device model and operating-system version;
- the Jiglume version shown by the app store; and
- a short description of what happened and how to reproduce it.
Please do not send passwords, payment-card details, identity documents, or unnecessary personal information about a child.
Local progress and deletion
Jiglume has no user accounts and does not keep puzzle progress on a Jiglume server. To remove all local progress and preferences, delete the app or clear its storage in your device settings. If you want us to delete information contained in support correspondence we control, email pikalex.app@gmail.com and identify the relevant message.
Before contacting us
- Install the latest Jiglume update available in your store.
- Close and reopen the app.
- Restart the device if sound, haptics, or display behaviour is unusual.
- Check device sound, vibration, accessibility, and backup settings where relevant.
Privacy
How Jiglume and support enquiries handle information is explained in the Privacy Policy.